Suggested Print and Electronic Resources

Most of the resources listed below are from the curated list that was part of the original research.  We are currently working to update this list with more recent resources.

Printed Resources (Books and Articles)

Agarwal, D. P. (2018, August 30). How To Create A Positive Workplace Culture. Forbes

Argyris, C. (1982). Reasoning, learning, and action: Individual and organizational. San Francisco: Jossey-Bass. 

Ashforth, B.E. (1997). Petty tyranny in organizations: A preliminary examination of antecedents and consequences. Revue canadienne des sciences de l’administration/ Canadian Journal of Administrative Sciences 14 (2), 126-140. 

Auster, E. R., Wylie, K.K. and Valente, M. S. (2005). Strategic organizational change: Building change capabilities in your organization. New York, NY: Palgrave Macmillan. 

Babiak, P. and Hare, R.D. (2006). Snakes in suits: When psychopaths go to work. New York: HarperCollins. 

Bassman, E. S. (1992). Abuse in the workplace: Management remedies and bottom line impact. Westport, CT: Quorum Books.  

Baumeister, R.F., Stillwell, A., and Wotman, S.R.(1990). Victim and Perpetrator Accounts of Interpersonal Conflict: Autobiographical Narratives About Anger in Journal of Personality and Social Psychology. 1990, Vol. 59, No. 5, 994-1005. 

Bell, A. H. (2005). You can’t talk to me that way! Stopping toxic language at work. Franklin Lakes, NJ: The Career Press, Inc. 

Bergmann, H., Hurson, K. and Russ-Eft, D. (1999). Everyone a leader: A grassroots model for the new workplace. New York: John Wiley and Sons. 

Björkqvist, K., Osterman, K. and Lagerspetz, K.M.J. (1994). Sex differences in covert aggression among adults. Aggessive Behaviour, 20, 27-33. 

Blasé, J. and Blasé, J. (2003). Breaking the silence: Overcoming the problem of principal mistreatment of teachers. Thousand Oaks, CA: Corwin Press, Inc,  

Bowie, V. (2001). The reluctant executioner. In McCarthy, P.. Rylance, J., Bennett, R. and Zimmerman, H. (Eds.). 

Bullying: From backyard to boardroom (2nd ed.) (pp. 63-74). Annandale, NSW: The Federation Press.  

Bowie, V., Fisher, B.S., and Cooper, G.L. (Eds) (2005). Workplace violence: Issues, trends, strategies. Portland, OR: Willan Publishing.  

Braverman, M. and Denenberg, R.V. (1999). The violence-prone workplace: A new Approach to dealing with hostile, threatening and uncivil behavior. Ithaca and London: ILR/Cornell University Press. 

British Columbia Human Rights Commission (2000). Preventing harassment in the workplace. Vancouver, BC: British Columbia Human Rights Commission. 

Brown, N. (2002). Working with the self-absorbed: How to handle narcissistic personalities on the job. Oakland, CA: New Harbinger Publications, Inc.  

Bulatao, E. Q. and VandenBos, G. R.. (1996). Violence on the job: Identifying risks and developing solutions. Washington, DC: American Psychological Association. 

Burke, M. (2017, August 28). Creating A Positive Workplace Culture – A Little Kindness Goes A Long Way. Huffpost

Cameron, E. S., & Cameron, K. (2017, May 08). Proof That Positive Work Cultures Are More Productive. Harvard Business Review

Cantin, J. M. (2000). Abuse of authority in the workplace: A form of harassment. Scarborough, ON: Carswell.  

Cava, R. (1999). Dealing with difficult people: How to deal with nasty customers, demanding bosses, and annoying co-workers (revised edition). Toronto: Key Porter Books. 

Chauhan, D. S. (1999). Preventing violence in the workplace: Threat assessment and prevention strategies. Public Administration and Management 4 (3), 370-383.  

Cloke, K. and Goldsmith, J. (2000). Resolving personal and organizational conflict: Stories of transformation and forgiveness. San Francisco: Jossey-Bass.  

Cloke, K. and Goldsmith, J. (2005). Resolving conflicts at work: Eight strategies for everyone on the job (revised edition). San Francisco: Jossey-Bass.  

Colquitt, J.A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology 86 (3) 386-400. 

Colquitt, J.A. Conlon, D.E., Wesson, M.J., Porter, C.O.L.H. and Ng, K. Y. (2001). Justice at the millenium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology 86 (3) 425-445.  

Corcoran, M. H. and Cawood, J. S. (2003). Violence assessment and intervention: A practitioner’s handbook. Boca Raton, FL: CRC Press LLC.  

Covey, S. M. R. and Merrill, R. R. (2006). The speed of trust: The one thing that changes everything. New York, NY: Free Press.  

Cowie, H., Naylor, P. & Rivers, I. (2002). Measuring workplace bullying. Aggression and Violent Behavior. 7(1), 33-51.  

Cox, K. (1995-96, December-January). Relational aggressor: The new bully on the block. Port of Call. 

Crowley, K. and Elster, K. (2006). Working with you is killing me: Freeing yourself from emotional traps at work. New York, NY: Warner Business Books.  

CUPE Equality Branch (no date). Stop harassment: A guide for CUPE locals. 

Cushner, K. and Brislin, R. (1996). Intercultural interactions: A practical guide. (Cross- Cultural Research and Methodology, Vol. 9). Thousand Oaks, CA:Sage Publications, Inc.  

Davis, D. A. (1997). Threats pending, fuses burning : Managing workplace violence. Palo Alto, Calif. : Davies-Black Publishers.  

Di Norcia, V. (1998). Hard like water: Ethics in business. Don Mills, ON: Oxford University Press.  

Duxbury, L., Higgins, C. and Coghill, D. (2003). Voices of Canadians: Seeking work-life balance. Hull, PQ: Human Resources Development Canada, Labour Program.  

Egan. G. (1994). Working the shadow side: A guide to positive behind-the-scenes management. San Francisco: Jossey-Bass.  

Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (Eds.) (2003). Bullying and emotional abuse in the workplace: International perspectives in research and practice. London: Taylor & Francis.  

Engel, F. (2004) Taming the beast: Getting violence out of the workplace. Westmount, QC: Ashwell Publishing.  

England, L. Whistleblowing. Language and civil society: Business ethic. http:/ bus4background.htm  

Ewing, D. W. (1989). Justice on the job: Resolving grievances in the nonunion workplace. Boston, MA: Harvard Business School Press.  

Fairholm, G.W. (1994). Leadership and the culture of trust. Westport, CT: Praeger Publishers.  

Field, T. (1996). Bully in sight: How to predict, resist, challenge and combat workplace bullying: Overcoming the silence and denial by which abuse thrives. Wantage, UK: Wessex Press.  

Fitzgerald, M. (2006). Corporate circles: Transforming conflict and building trusting teams. Vancouver, BC: Quinn Publishing.  

Flannery Jr., Raymond B. Violence In The Workplace, 1970 – 1995: A Review Of The Literature. Aggression and Violent Behavior 1 (1996) 57 – 68.  

Fox, S. and Spector, P. E. (Eds.) (2005). Counterproductive work behavior: Investigations of actors and targets. Washington, DC: American Psychological Association.  

Frost, P. J. (2003). Toxic emotions at work: How compassionate managers handle pain and conflict. Boston, MA: Harvard Business School Press.  

Garden, A. (2000). Reading the mind of the organization: Connecting the strategy with the psychology of business. Brookfield, VT: Gower Publishing.  

Gates, Donna M. and S. W. Horstman. Occupational Health and Safety Professionals’ Attitudes Toward Workplace Violence. Applied Occupational and Environmental Hygiene 10 (1995) 50 – 51.  

Geue, P. E. (2018). Positive practices in the workplace: Impact on team climate, work engagement, and task performance. The Journal of Applied Behavioral Science, 54(3), 272-301

Ghais, S. (2005). Extreme facilitation: Guiding groups through controversy and complexity. San Francisco: Jossey-Bass.  

Gilley, A. (2005). The manager as change leader. Westport, CT: Praeger Publishers.  

Glendinning, P.M. (2001 Fall). Workplace bullying: Curing the cancer of the American workplace. Public Personnel Management 30 (3), 269-286.  

Goleman, D. (2006). Social intelligence: The hidden impact of relationships. New York, NY: Bantam Books.  

Goleman, D. (2002). Primal leadership: Realizing the power of emotional intelligence. Boston, MA: Harvard Business School Press.  

Gonthier, Giovinella. (2002). Rude awakenings: Overcoming the civility crisis in the workplace. Chicago: Dearborn Trade Publishing.  

Harper, G. 2004). The joy of conflict resolution: Transforming victims, villains and hero in the workplace and at home. Gabriola Island, BC: New Society Publishers.  

Harvard Business School Publishing Corporation and the Society for Human Resource Management (2005). Business literacy for HR professionals: The essentials of managing change and transition. Boston, MA: Harvard Business School Publishing Corporation. 

Hearn, J. (2001). Gender, sexuality, and violence in organizations: The unspoken forces of organization violations. 

Hoel, Helge, Sparks, Kate and Cooper, Cary. The cost of violence/stress at work and the benefits of a violence/stress-free working environment. Report commissioned by the International Labour Organization. (University of Manchester Institute of Science and Technology)  

Hochschild, A. R. (1997). The time bind: When work becomes home and home becomes work. New York: Metropolitan Books.  

Hockley, C. (2002). Silent hell: Workplace violence and bullying. Norwood, Australia: Peacock Publications.  

Hoel, H. and Salin, D. (2003). Organizational antecedents of workplace bullying. In Einarsen, S.  

Hoel, H., Zapf, D. and Cooper, C.L. (2003). Bullying and emotional abuse in the workplace: International perspectives in research and practice. London: Taylor & Francis, pp. 203-218.  

Hogan, C. (2003). Practical facilitation: A toolkit of techniques. London: Kogan Page, Ltd.  

Hopkins, B. (2004). Just schools: A whole school approach to restorative justice. London, UK: Jessica Kingsley Publishers.  

Hubert, A. B. (2003). To prevent and overcome undesirable interaction. In Einarsen, S. 

Hoel, H., Zapf, D. and Cooper, C.L. (2003), Bullying and emotional abuse in the workplace: International perspectives in research and practice. London: Taylor & Francis, pp. 299-311. 

Huegli, Jon M. Partnering With Organizations To Prevent, Intervene On And Follow-up to Workplace Violence. Security Journal 11 (1998) 285 – 287 

Isaacs, W. (1999). Dialogue: A pioneering approach to communicating in business and in life. New York, NY: Currency. 

Kahn, J.P. (2003). Mental health and productivity in the workplace: A handbook for organizations and clinicians. San Francisco: Jossey-Bass. 

Kegan, R and Lahey, L. L. (2002). How the way we talk can change the way we work: Seven languages for transformation. Mississauga, ON: John Wiley and Sons Canada. 

Killinger, B. (1991). Workaholics: The respectable addicts. Toronto: Key Porter Books. 

Kolb, D. M. and Bartunek, J. M. (Eds.) (1992). Hidden conflict in organizations: Uncovering behind-the-scenes disputes. Newbury Park, CA: Sage Publications. 

Labig, C. E. (1995). Preventing violence in the workplace. New York, NY: AMACOM (American Management Association). 

Lancaster, Lynne. (2003). When generations collide: Who they are, why they clash, how to solve the generational puzzle at work. New York: HarperCollins. 

Leas, S. (1993). Discover your conflict management style. Washington, DC: The Alban Institute. 

LeBaron, M. (2002). Bridging troubled waters: Conflict resolution from the heart. San Francisco: Jossey-Bass. 

LeBaron, M. (2003). Bridging cultural conflicts: A new approach for a changing world. San Francisco: Jossey-Bass. 

LeBaron, M. and Pillay, V. (2006). Conflict across cultures: A unique experience of bridging differences. Boston, MA: Intercultural Press. 

Leiter, M.P. and Maslach, C. (2000). Preventing burnout and building engagement: A complete program for organizational renewal. San Francisco: Jossey-Bass. 

Lipman-Blumen, J. (2005 January-February). The allure of toxic leaders: Why followers rarely escape their clutches. Ivey Business Journal Online. 

Lowe, Graham S. (January 2004). Healthy workplace strategies: Creating change and achieving results. Prepared for the Workplace Health Strategies Bureau, Health Canada. 

Lundell, John A. and James A. Merchant. Workplace Violence Intervention Research Workshop. April 5 – 7, 2000, Washington, DC, Background, Rationale and Summary. American journal of Preventive Medicine 20 (2001) 135 – 140. 

Lundin, W. and Lundin, K. (1998). When smart people work for dumb bosses: How to survive in a crazy and dysfunctional workplace. New York: McGraw-Hill. 

Maslach, C. and Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco: Jossey-Bass. 

Mayer, B. S. (2004). Beyond neutrality: Confronting the crisis in conflict resolution. San Francisco: Jossey-Bass. 

McCarthy, P. and Mayhew, C. (2004). Safeguarding the organization against violence and bullying. New York: Palgrave Macmillan. 

McCarthy, P.. Rylance, J., Bennett, R. and Zimmerman, H. (Eds.) (2001). Bullying: From backyard to boardroom (2nd ed.). Annandale, NSW: The Federation Press. 

Mennonite Conciliation Service (1995). Mediation and facilitation training manual: Foundations and skills for constructive conflict transformation (3rd edition). Akron, PA: Mennonite Conciliation Service. 

Merchant, V. and Hoel, H. (2003). Investigating complaints of bullying. In Einarsen, S. 

Hoel, H., Zapf, D. and Cooper, C.L. (2003). Bullying and emotional abuse in the workplace: International perspectives in research and practice. London: Taylor & Francis, pp. 259-269. 

Mills, J.H. (2003). Making sense of organizational change. New York, NY: Routledge. 

Mooney, N. (2005). I can’t believe she did that! Why women betray other women at work. New York: St. Martins’ Press. 

Morin, Véronique (2004 April). Countdown to implementation of legislation on psychological harassment in the workplace. In Fact and In Law, 1-4. 

Mor-Barak, M.E. (2005). Managing diversity: Toward a globally inclusive workplace. Thousand Oaks, CA: Sage Publications, Inc. 

Nalla, Mahesh K., Merry A. Morash, Tracy O’Connell and Barbara Vitoratos. Benchmarking Study Of Workplace Violence Prevention and Response: Forty-two Components From Leading Edge Programs. Security Journal 7 (1996) 89 – 99. 

Neuman, Hoel H., and Robert A. Baron. Workplace Violence and Workplace Aggression: evidence Concerning Specific Forms, Potential Causes, and Preferred Targets. Journal of Management 24 (1998): 391-419. 

New Brunswick Union/Sydicat Nouveau-Brunswick (2006 June). Respectful Work Environment Policy. Fredericton, NB. Unpublished. Reproduced with permission. 

Noble, M. Workplace Bullying 101: When teachers and administrators become targets or bullies. In Health and Learning, Spring 2007, Canadian Teachers’ Federation, pp. 6-9. 

Notelaers, G., Einarsen, S. & De Witte, H. (2006). Measuring exposure to bullying at work: The validity and advantages of the latent class cluster approach. Work & Stress, 20(4), 289-302. 

O’Hara, B. (2004). Enough already! Breaking free in the second half of life. Vancouver: New Star Books. 

Pasquarelli, Tim and Frankie Wood-Black. Workplace Violence. Chemical Health and Safety 6 (1999) 50 – 51. 

Pfeffer, J. (1998). The human equation: Building profits by putting people first. Boston, MA: Harvard Business School Press. 

Pizzino, A. (2002). Dealing with violence in the workplace: The experience of Canadian unions. In Gill, M.L. 

Bowie, V. and Fisher, B. (Eds.) (2002). Violence at work: Causes, patterns and prevention. Cullompton, UK: Willan. pp. 165-179. 

Potter, N. N. (2006). Trauma, truth and reconciliation: Healing damaged relationships. New York: Oxford University Press. 

Porter-O’Grady, T. and Malloch, K. (2003). Quantum leadership: A textbook of new leadership. Sudbury, MA: Jones and Bartlett Publishers. 

Queensland Government (Australia), Dept. of Industrial Relations (2004). Prevention of workplace harassment advisory standard 2004. 

Randall, P. (2001). Bullying in adulthood: Assessing the bullies and their victims. Florence, KY: Brunner-Routledge. 

Rau-Foster, M. (2004, November-December). Workplace civility and staff retention. Nephrology Nursing Journal, 31 (6), 702 

Reinhardt, K. (2004 April). The ugly employee. BCBusiness, 34-36, 38, 40, 43, 45. 

Rosen, Jonthan. A Labor Perspective Of Workplace Violence Prevention. American Journal of preventive Medicine 20 (2001) 161 – 168. 

Runyan, Carol W., Rhonda C Zakocs, and Craig Zwerling. Administrative and Behavioral Interventions For Workplace Violence Prevention. American Journal of Preventive Medicine 18 (2000) 116 – 127 

Ryan, K.D. and Oestreich, D.K. (1991). Driving fear out of the workplace: How to overcome the invisible barriers to quality, productivity, and innovation. San Francisco: Jossey-Bass. 

Sakai, K. (2014, January 11). New Guide Offers Bold Ideas for Making Work “Work” During Challenging Economic Times and Spotlights Great Workplaces.

Saunders, R. M. (1999 December). Fighting back: 10 ways to end verbal abuse. Harvard Management Communication Letter, 7-8. 

Scott, G. G. (1990). Resolving conflict with others and within yourself. Oakland, CA: New Harbinger Publications, Inc. 

Scott, S. You *#%&!: Bullying bosses beware: threaten or even intimidate employees and your company could face $1-million payouts. in Macleans magazine, September 3, 2007, pp 40-43. 

Simmons, A. (1999). A safe place for dangerous truths: Using dialogue to overcome fear and distrust at work. New York: AMACOM (American Management Association) 

Smith, G. Work rage: Identify the problems, implement the solutions. Toronto: Harper Collins, 2000. 

Solomon, Muriel (1990). Working with difficult people. Englewood Cliffs, NJ: Prentice Hall. 

Southerland, M.D., Collins, P. and Scarborough, K.E. (1997). Workplace violence: A continuum from threat to death. Cincinnati, OH: Anderson Publishing. 

Stirling, M.L, Cameron, C.A., Nason-Clark, N. and Mideima, B. (2004). Understanding abuse: Partnering for change. 

Stone, D. , Patton, B., and Heen, S. (1999). Difficult conversations: How to discuss what matters most. New York, NY: Penguin Books. 

Stout, M. (2005). The sociopath next door: The ruthless versus the rest of us. New York: Broadway Books. 

Sutherland, V.J. and Cooper, G. L. (2000). Strategic stress management: An organizational approach. New York: Palgrave. 

Swartz, M. (2003, April 5). Work: the 21s century obsession. In The Toronto Star, pp. D11-D12. 

Tannen, D. (1999). The argument culture: Stopping America’s war of words. New York, NY: Ballantine Books. 

Tannen, D. (1995). Talking from 9 to 5: Women and men in the workplace. Toronto: HarperCollins of Canada. 

Tannen, D. (1992). That’s not what I meant! How conversational style makes or breaks relationships. New York, NY: Ballantine Books. 

Tannen, D. (1990). You just don’t understand: women and men in conversation. New York: William Morrow and Company. 

Thomas, J. C. and Hersen, M. (2003). Handbook of mental health in the workplace. Thousand Oaks, CA: Sage Publications. 

Thomas, M. (1997). Mastering people management: Build a successful team: Motivate, empower and lead people. London: Thorogood. 

Tsui, A.S. and Gutek, B.A. (1999). Demographic differences in organizations: Current research and future directions. Lanham, MD: Lexington Books. 

Tuckman, B. (1965). Developmental sequence in small groups. Psychological Bulletin, 63, 384-399. 

Turmanis, S.A. & Brown, R.I. (2006). The stalking and harassment behaviour scale: measuring the incidence, nature, and severity of stalking and relational harassment and their psychological effects. Psychology and Psychotherapy: Theory, Research and Practice, 79(2), 183-198. 

Ury, W (ed.). (2002). Must we fight? From the battlefield to the schoolyard— a new perspective on violent conflict and its prevention. San Franciso: Jossey-Bass. 

Ury, W. (1999). Getting to peace: Transforming conflict at home, at work, and in the world. New York: Viking. 

Watkins, K.E. and Marsick, V.J. (1993). Sculpting the learning organization: Lessons in the art and science of systemic change. San Francisco: Jossey-Bass. 

Weiner, N. (1997). Making cultural diversity work. Scarborough, ON; Thomson Canada, Ltd. 

Weingarten, K. (2003). Common shock: Witnessing violence every day: How we are harmed, how we can heal. New York: Dutton. 

Weiss, L. (Fall 2018). Building Trust in Higher Education: An Interview with Dr. Michele Williams. Quarterly Review of Work-Life Policy and Practice, 1-13.

Westley, F., Zimmerman, B., and Patton, M. Q. (2006). Getting to maybe: How the world is changed. Toronto: Random House Canada. 

Wheatley, M. (2002). Turning to one another: Simple conversations to restore hope to the future. San Franciso: Berrett-Koehler. 

Whitty, M.T. and Carr, A.N. (2005). Cyber-harassment in the workplace. In Bowie, V., Fisher, B.S., and Cooper, G.L. (Eds) (2005).  

Workplace violence: Issues, trends, strategies. Portland, OR: Willan Publishing, pp. 248-262. 

Williamson, S. (1996). Surviving organizational insanity. Ottawa: Lightkeeper Publishing. 

Witkowski, Michael J. Workplace Violence: Problems and Prevention Suggested By Cal/OSHA Workplace Security Guideline. Security Journal 6 (1995) 213 – 218. 

WorkSafe BC (2000). Preventing violence in health care: Five steps to an effective program. Workers’ Compensation Board of British Columbia. 

Wright, L. and Smye, M. (1996). Corporate abuse: How “lean and mean” robs people and profits. {Also published as Civilizing the workplace: Making change work without robbing people or profits.] Toronto: Key Porter Books. 

Zemke, R. , Raines, C. and Filipczak, B. (2000). Generations at work: Managing the clash of Veterans, Boomers, Xers, and Nexters in your workplace. 

Amazom Electronic Resources Online Articles and Books

Bennett, Janette. Frustrated Employees Consumed By Work Rage. Business Times. Online. Internet. 29 November 1998.

Chan, Gilbert. Gauging The Rage: Veteran Cop Teaches Employers How To Recognize Warning Signs. The Sacramento Bee. 15 November 1998. 

Chavez, Larry J. Workplace Violence: An Overview. 

Namie, Gary. U.S. Hostile Workplace Survey 2000. 4 September 2000. 

Namie. Gary. The Campaign Against Workplace Bullying. March 1999. Available 

Namie, G., & Namie, R. (2020). The Bully at Work, 2E: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job (2nd Edition). Sourcebooks.

Neuman, Joel H. Injustice, Stress, and Bullying Can Be Expensive. 28 January 2000. 

O’Brien, S. (2003 October 17). Invisible attacker. Capital News Online13 (2). A publication of Carleton University’s School of Journalism. 

Randall, P. (2001). Bullying in adulthood: Assessing the bullies and their victims. (Internet resource) 

Tehrani, N. (2001). Building a culture of respect: Managing bullying at work. (Internet resource) 

The Academic Parity Movement. (2019, July 31). Publications. Parity Movement.

Twale, D. J., & Luca, B. M. D. (2008). Faculty Incivility: The Rise of the Academic Bully Culture and What to Do About It (1st Edition). Jossey-Bass.

Westhues, K. (Fall 2006). The Unkindly Art of Mobbing. In Academic Matters. 

Workplace Bullying Institute, G. (n.d.). All Things Workplace Bullying. Workplace Bullying Institute. Retrieved August 12, 2020, from

Recommended Video

North Country (Charlize Theron, Frances McDormand, Sissy Spacek) – True story of a group of women who file a class action sexual harassment suit against a mining company in Minnesota.

Recommended Links

Mahmoudi, M. (2020, Aug 31). A survivor’s guide to academic bullying.

Blogs and Non-Academic Articles

by Daniel B. Griffith, J.D., SPHR, SHRM-SCP

Letter to My Bully’s Enabler upon My Resignation

Overcoming Leader Myopia about Difficult Employees

Avoid the “Bully Boss” Label

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